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Sinch SMS Trigger

A step-by-step guide to connecting Sinch with TickX IQ to automate event-based SMS messaging.

How to set-up your Sinch SMS Integration so you can trigger event based SMS messages. You can find out more about SMS triggers here.

Note: Before you get started you need ensure that your SMS account is set-up and you have your SMS sender set-up.

Note: You may need to log into your Sinch account to access the above guides.

  1. Go to Integrations Hub > Audiences > Sinch SMS Trigger > Add Details
  2. Add Integration Setting details
  3. Enter Access Token
    • Login to Mailjet
    • Go to SMS Dashboard > Generate Access Token → add this into Access Token field in TickX IQ
  4. Add Sender Name - Settings > SMS > From Names
  5. Toggled Active On - Save. Your Integration is now set-up.
  6. Add New SMS
  7. Add your SMS name - as you can have multiple SMS triggers set-up this is a way to differentiate the SMS trigger list. E.g. Know Before You Go
  8. Select Type > This is to determine after which event type you would like your SMS to trigger. E.g. Pre-Event
  9. Enter your SMS content
  10. Add Time Interval - Minutes or Hours
  11. Add Time Value (Numeric) This is how many minutes/hours you would like to trigger the SMS either before/after the Event Type. 
  12. Advanced Options 
    • You can segment who receives certain content based upon our Advanced Options
    • For example; you might have different Know Before You Go content to send customers attending Mid-Week from those attending at the Weekend. These advanced options allow you to trigger more specified content to your attendees.
  13. Toggle Active On > Your SMS will now start triggering once the criteria is met.