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Twilio SMS Trigger

A step-by-step guide to connecting Twilio with TickX IQ to automate event-based SMS messaging.

How to set-up your Twilio SMS Integration so you can trigger event based SMS messages. You can find out more about SMS triggers here.

Note: Before you get started you need ensure that your SMS account is set-up and you have an SMS number approved.

  1. Go to Integrations Hub > Audiences > Twilio SMS Trigger > Add Details
  2. Add Integration Setting details
  3. Enter Account SID
    • Login to Twilio
    • Go to Account Info > View → add this into Account SID field in TickX IQ
  4. Enter Auth Token
    • Login to Twilio
    • Go to Account Info > View → add this into Auth Token field in TickX IQ
  5. Add Sender Name - Account Info > View > My Twilio phone number
  6. Toggled Active On - Save. Your Integration is now set-up.
  7. Add New SMS
  8. Add your SMS name - as you can have multiple SMS triggers set-up this is a way to differentiate the SMS trigger list. E.g. Know Before You Go
  9. Select Type > This is to determine after which event type you would like your SMS to trigger. E.g. Pre-Event
  10. Enter your SMS content
  11. Add Time Interval - Minutes or Hours
  12. Add Time Value (Numeric) This is how many minutes/hours you would like to trigger the SMS either before/after the Event Type. 
  13. Advanced Options 
    • You can segment who receives certain content based upon our Advanced Options
    • For example; you might have different Know Before You Go content to send customers attending Mid-Week from those attending at the Weekend. These advanced options allow you to trigger more specified content to your attendees.
  14. Toggle Active On > Your SMS will now start triggering once the criteria is met.