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How to manually sync your inventory

Manually sync your ticketing system data with TickX IQ to ensure availability, pricing, and inventory updates appear instantly in your purchase flow.

This guide will take you through when and how to sync your data with TickX if you have had a recent change to inventory and want that to quickly pull through to your purchase flow.

If your account has been granted Data Sync permissions you’ll be able to manually trigger a sync to the API feed within the dashboard when you have added/changed/removed availability via the box office. If you think you should have access and do not please contact your account manager.

When to use Data Refresh

TickX refreshes each of our partners APIs on a scheduled basis, usually at least once an hour. However you may sometimes want to override the automatic schedule to pull through changes to inventory more quickly.

Example Scenarios

The key benefits of the manual sync is that it allows you to trigger an API sync as soon as the changes have been made in the underlying ticketing system, rather than waiting for our automated API syncs which run multiple times per hour. Use cases include when you have recently:

  • Added a new booking period
  • Removed dates (you can also just use the Availability Manager to hide these dates)
  • Updated pricing or ticket types

How to run Data Sync

  • Log into your TickX IQ
  • Click your Profile image icon in the top right of the dashboard
  • Select Settings
  • Select Data Refresh
  • Select Synchronise Availability - wait for completion message
  • Select Update Calendar Availability - wait for completion message
  • Select Clear Cache button - wait for completion message

If you are a timed entry partner/attraction you may only see the Clear Cache and Synchronise Availability buttons. This is expected behaviour and you should just skip the Update Calendar Availability step.

Checking the Sync

  • Once you have completed the data sync and have been shown the completion messages from all above steps, we recommend going to the Availability Manager. You can find this under the E-commerce option in the dashboard menu. Depending on the level of update you have pulled through, populating the availability can take anywhere between a few minutes to 45 minutes.

  • After a few minutes, you should see any new dates/times being populated on the Availability Manager. This is will also reflect on your live site. If you have added new ticket types or prices, please go to your live site to check they are appearing.

  • If any new dates/times are showing as hidden and you’d like to show these on your live site, just unhide them using the Hide/Unhide function.
  • Finally, check your live site to ensure your updates are surfacing correctly. You may wish to make a test booking.

If you have any questions you can contact your Account Manager or support@tickx.com