Infobip Email Triggers

How to set-up your Infobip Integration so you can trigger event based emails. You can find out more about email triggers here.

Note: Before you get started you need ensure that your from email is approved and authenticated; Verify Email Domain.

1. Go to Integrations Hub > Messaging > Infobip Email Trigger> Add Details
2. Add Integration Setting Details

3. Enter API Key

• Login to Infobip
• Go to Developer Tools > API Keys
• Create API Key

• Enable the following EMAIL & SMS Scopes when creating the Key:
  • email:logs:read
  • email:manage
  • email:message:send
  • emails:template:manage
  • sms:logs:read
  • sms:manage
  • sms:message:send

• A new API Key will be created → add this into API Key field in TickX IQ

4. Add base URL

• Go to https://www.infobip.com/docs/api
• Copy Base URL

5. Add Sender Name - This is the 'From Name' you would like your emails to come from

6. Add Sender Email - This is the 'From Email' you would like your emails to come from

7. Toggle Active On - Save. Your Integration is now set-up.

8. Verify your domain in Infobip

9. Build your new email in TickXIQ

• Add your email name - as you can have multiple email triggers set-up this is a way to differentiate the email trigger list. E.g. Know Before You Go
• Select Type > This is to determine after which event type you would like your email to trigger. E.g. Pre-Event
• Add Template ID
• Go to Infobip > Broadcast > Create Broadcast
  • We have some additional merge fields which can be added to your templates to provide some individualised information to your customers.
    • {{ FNAME }}
    • {{ LNAME }}
    • {{ custom.MC_PREVIEW_TEXT }}
    • {{ BOOKING_DATE }}
    • {{ BOOKING_NAME }}
    • {{ BOOKING_VENUE }}
    • {{ TICKET_TYPES }}
    • {{ RESTAURANT_RESERVATION }}
    • {{ HTML:ORDER_SUMMARY }}
      
      

• • • {{ HTML:ORDER_SUMMARY_RAW }}

• • • {{ MANAGE_ORDER_URL }}
    • {{ SINGLE_USE_DISCOUNT_CODE }}

• Save your template & within the URL get the template ID

• Copy ID → add this into Template ID field in TickX IQ

10. Add Preview Text

12. If you are using the Generative Merge fields within your content then please make sure you select these within TickX on set-up (speak to your account managers to ensure you have these set-up to function).

13. Add Time Interval - Minutes or Hours

14. Add Time Value (Numeric) This is how many minutes/hours you would like to trigger the email either before/after the Event Type.

15. Advanced Options

• You can segment who receives certain content based upon our Advanced Options

• For example; you might have different Know Before You Go content to send customers attending Mid-Week from those attending at the Weekend. These advanced options allow you to trigger more specified content to your attendees.

16. If you want to send a test before toggling to Active > Save > Go to Actions > Send Test Email

• Enter the email you would like to send the test to
• If the email is set-up correctly you will get a copy of the email in your inbox
• If there are any issues you will receive a TickX email highlighting the error

17. Once you are happy > Go to Actions > Edit > Toggle Active On > Your email will now start triggering once the criteria is met.